Search for “Pistolo Casino licence” and you will find plenty of pages implying the brand itself is the licensed entity. It is not. The licence belongs to Stellar Ltd, a company incorporated under the laws of the Autonomous Island of Anjouan, Union of Comoros, and Pistolo is simply the trading name it operates under. Get that distinction wrong in a verification request or a complaint, and you will spend weeks chasing a counterparty that does not legally exist.
Who actually holds the Pistolo Casino licence
Stellar Ltd is the licensee. The company holds a licence from the Gaming Board of Anjouan, carries company registration number 15789, and lists its registered address at Hamchako, Mutsamudu. Pistolo is operated by Stellar Ltd as a brand, which means every contractual relationship you enter when you sign up runs to the company, not to the logo on the homepage.
This matters because Anjouan-licensed operators are not regulated by any Canadian provincial regulator. Ontario players, for example, have access to a separately regulated market run by iGO, and a site operating under an Anjouan licence sits outside that framework entirely. If you are in Ontario and choose to play at Pistolo, you are dealing with an offshore licensee, and the only regulator with any jurisdiction over Stellar Ltd is the Gaming Board of Anjouan.
The practical consequence is simple: when you verify an account, dispute a withdrawal, or file a complaint, name Stellar Ltd, registration 15789, Hamchako, Mutsamudu. A complaint addressed to “Pistolo Casino” gives the operator room to treat it as a brand-level customer service ticket. A complaint naming the licensee and citing the licence triggers the formal complaint procedure the licence requires them to maintain.
How to verify the licence yourself before depositing
Ask support, in writing, for the name of the licence holder and the registration number. A legitimate operation will confirm Stellar Ltd and 15789 without hesitation. Cross-check the Gaming Board of Anjouan’s public register for the licence entry, and confirm the registered address matches Hamchako, Mutsamudu. If the response you get names only Pistolo, or dodges the question, treat that as a red flag and walk away.
The same logic applies to player funds. Under an Anjouan licence, segregation of player funds and anti-money-laundering obligations sit with Stellar Ltd. When you read the terms and conditions, look for the company name in the contracting party clause, not just the brand name in the header. The brand is marketing; the company is the entity that owes you a duty.
What the brand-versus-licensee split changes for Canadian players
Pistolo targets Canadian players directly, and the site publishes a payment table with sixteen channels alongside tiered withdrawal ceilings. Those numbers are worth reading closely, because the cashier terms are set by Stellar Ltd and enforced at the account level, not the brand level. If a withdrawal is held for verification, the hold is a Stellar Ltd decision, and the escalation path runs through the licensee’s complaint procedure, not through a social media team.
The bonus structure deserves the same scrutiny. Pistolo provides a welcome package, weekend reloads and a cashback tier, and each of those carries a wagering multiplier and often a daily cap on how much of a bonus balance can be converted. Read the bonus terms as a contract with Stellar Ltd. If the terms are ambiguous about which entity can amend them, assume the licensee can, and plan your play accordingly.
| Scenario | Who you are dealing with | What makes it actionable |
|---|---|---|
| Account verification request | Stellar Ltd as licensee | Submit documents to the operator named in the terms, quote registration 15789 |
| Withdrawal held at the ceiling | Stellar Ltd cashier team | Cite the specific tier and daily cap clause in your written request |
| Bonus dispute over wagering | Stellar Ltd under its bonus terms | Reference the multiplier and the clause number, not the brand name |
| Formal complaint | Stellar Ltd, escalating to the Gaming Board of Anjouan | Name the licensee, registration number and registered address in writing |
| Ontario player seeking local recourse | No provincial regulator has jurisdiction | Understand that iGO oversight does not extend to Anjouan licensees |
Canadian players outside Ontario have no provincial regulator standing behind an Anjouan licence either. The complaint procedure you can actually use is the one Stellar Ltd publishes, followed by escalation to the Gaming Board of Anjouan if the operator does not respond within its stated timeline. Keep every email, screenshot the cashier terms at the time of your deposit, and note the date you first raised the issue. A paper trail addressed to the right legal entity is the difference between a resolved dispute and a closed ticket.
Before you deposit a dollar, confirm in writing that Stellar Ltd is the licence holder, save the confirmation, and check that the game lobby and cashier terms name the same company. Treat the Pistolo brand as a storefront and Stellar Ltd as the business behind it. Every request, dispute and complaint you send should name the company, quote registration 15789 and the Hamchako, Mutsamudu address, and reference the Gaming Board of Anjouan licence. Do that, and your correspondence lands on the desk of the entity that is actually accountable.